1. Introduction
   At Spray-Tech Insulation (“we”, “our”, or “us”), protecting your personal information is a priority. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
   
    

2. Changes to This Policy and Effective Date
   This Privacy Policy is effective as of the date shown at the top of this page. We reserve the right to modify or update this policy at any time by posting the revised version on our website. Any changes become effective immediately upon posting, and the "Effective Date" above will be updated accordingly. Your continued use of our website or services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
   
    

3. Information We Collect
   We collect personal information necessary for service delivery, including but not limited to:

• Contact details (name, phone number, email, home and billing address)

• Any payment information provided to us (processed securely via third-party providers)

• Booking details and service preferences

• Images, dimensions, plans or any project information voluntarily provided to us

• Technical details about your device and browsing activity, such as device type, unique device identifiers, IP address, MAC address, geographic location, browser type and language, operating system and platform, communication protocols, sequence data, as well as tracking technologies like cookies, web beacons, and pixel tags, along with domain name system queries

• Any other information you voluntarily provide during communication or service requests
  
   

4. Purpose of Collection
We collect your information solely for:

• Providing virtual or in-home estimates

• Processing and managing your online bookings and payments

• Providing and improving our insulation services

• Communicating with you about your service appointments and updates

• Complying with legal and regulatory requirements
  
   

5. Consent
We obtain your consent at or before the time of collection, whether expressed (via form submissions) or implied (through use of our services). You may withdraw consent at any time by contacting us; however, this may affect our ability to provide certain services.

 

6. Limiting Collection, Use, and Disclosure
We collect only personal information necessary for stated purposes and use or disclose it solely for those purposes or as required by law. We do not sell or rent your personal data to third parties.

 

7. Safeguards
We implement appropriate technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, and destruction. Payment processing is handled securely by accredited third-party platforms.

 

8. Retention
Personal information is retained only as long as necessary to fulfill the purposes or comply with legal obligations, after which it is securely destroyed

 

9. Your Rights
You have the right to:

• Access your personal information held by us

• Request corrections to any inaccuracies

• Withdraw consent to the collection, use, or disclosure of your information

• File a complaint regarding our privacy practices with us or the Office of the Privacy Commissioner of Canada
  
   

10. Third-Party Services
We use third-party service providers for booking and payment processing, as well as website and social media management. These providers comply with industry standards for security and privacy. We remain responsible for ensuring they handle
your data in accordance with PIPEDA. These third party services may include: 
 

• Our suppliers, partners, contractors, and affiliated companies, including those involved with website hosting, data storage, system maintenance, and service delivery.

• Marketing, advertising, and public relations agencies engaged for promotional activities and media communications.

• Providers of legal, financial, administrative, and technical assistance such as accounting firms, cloud services, IT support, and data analysis vendors.

• Debt recovery services handling the collection of outstanding amounts owed.

• Entities involved in corporate transactions such as financing, insurance, sales, transfers, or restructuring of our business or assets.

• External payment processors and financial institutions that facilitate online transactions.
  
   

11. Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on our website with a revised effective date.

 

12. Contact Us

For questions, access requests, or privacy concerns, please contact our Privacy Officer at: Alice Vatcher
admin@spraytechinsulation.ca
613-295-3866