Customer Care Policies:

Commitment to Service

Spray-Tech Insulation is dedicated to delivering quality insulation solutions and excellent service at every stage of the customer experience. We aim to exceed expectations through effective communication, reliability, and respect.

Customer Interaction

All customer inquiries will be acknowledged within 24 hours during business days.
Every customer will be treated with professionalism, courtesy, and respect at all times.
Our team will provide clear information on products, pricing, installation schedules, and service processes.

Service Standards

Installation and service work will be completed safely to the highest quality standards, following local codes and manufacturer recommendations.
Customers will be informed in advance of any changes to scheduled appointments or service interruptions.
Complaints, concerns, or feedback will be investigated promptly, aiming for fair and timely resolution.

Professional Resolution

Mistakes or service issues are addressed quickly and transparently, with the goal of fixing any problems to the customer's satisfaction.
We offer warranties and stand behind our work; any covered defects will be repaired or replaced at no extra charge within warranty terms.

Privacy and Confidentiality

Personal information shared by customers is kept confidential and used only for business purposes.
No customer data will be shared with or sold to third parties.

Continuous Improvement

Customer feedback is welcomed and reviewed regularly to enhance our service.
Our policy is updated periodically to reflect industry best practices and customer needs.

For our full warranty and terms & conditions, visit our warranty page.